Terms and conditions

The Deed Poll Department will not provide a refund in the following cases:

Incorrectly executed deed poll

If the Deed Poll is not signed, dated, or witnessed correctly, the company will not issue a refund. It is the applicant’s responsibility to follow the provided instructions for executing the document properly.

Failure to follow instructions

If the applicant fails to follow the instructions provided by the company for executing or submitting the Deed Poll, the refund guarantee does not apply.

Applicant error in the application

If the applicant makes a mistake in their application (e.g., spelling errors, incorrect details) and the Deed Poll is rejected as a result, the company is not responsible and will not issue a refund.

Organisations outside the UK

Our guarantee applies only to organisations based within the United Kingdom. It does not extend to organisations or entities located outside the UK. Therefore, if a deed poll is rejected by a non-UK organisation, our refund guarantee will not apply. The guarantee specifically covers UK-based organisations, including government departments and public bodies.

Non-British nationals

The refund guarantee does not extend to foreign nationals, regardless of whether they reside in the UK. Foreign nationals are advised to check the name change requirements of their country of origin before applying for a Deed Poll.

Incorrect or false information provided

If the applicant provides inaccurate, incomplete, or false information during the application process, the Deed Poll Department is not obligated to issue a refund.

Name rejected by computer systems

If the chosen name is rejected due to incompatibility with a record holder’s computer system (e.g., names that are too long, too short, contain numbers, diacritical marks, or are single names), the refund guarantee does not apply.

Unacceptable name or reason for name change

If the chosen name or the reason for the name change is deemed unacceptable by a record holder (e.g., vulgar, offensive, frivolous, or commercial names), the company will not issue a refund.

Additional documentation required by record holders

Some organisations may require additional proof of name usage or updated documents (e.g., a new passport) before accepting the Deed Poll. If the Deed Poll is rejected due to such requirements, the refund guarantee does not apply.

Lack of mental capacity

If the applicant is deemed to lack the mental capacity to make decisions about changing their name (e.g., under the Mental Health Act), the refund guarantee does not apply.

Lack of parental consent for child applications

For child name changes, consent must be obtained from all individuals with parental responsibility. If this consent is not provided in writing, the Deed Poll will not be accepted, and no refund will be issued.

Processing of the order has started

Once the Deed Poll Department has started processing the application, refunds are generally not provided. Deed Polls are considered customised documents, and under consumer protection regulations, they are exempt from cancellation rights once processing has commenced.

Names resembling titles or honours

If the chosen name resembles a title (e.g., Lord, Baron, Princess) or implies honours (e.g., surnames ending with OBE or VC), and it is rejected for this reason, the refund guarantee does not apply.

Names chosen for commercial or frivolous purposes

If the name is rejected because it is deemed to have been chosen for commercial purposes, bets, or frivolous reasons, the refund guarantee does not apply.

Trademarked names

If the chosen name is a trademarked term (e.g., Coca Cola) and is rejected for this reason, the refund guarantee does not apply, unless the name is also a common personal name (e.g., John Lewis).

Single names (no surname)

If the chosen name consists of only a first name with no surname and is rejected for this reason, the refund guarantee does not apply.

Failure to provide rejection evidence

If the applicant cannot provide a copy of the rejection letter from the organisation stating the reason for non-acceptance, the refund guarantee does not apply.

Failure to allow the company to resolve the Issue

If the applicant does not allow the Deed Poll Department to contact the rejecting organisation to attempt to resolve the issue, the refund guarantee does not apply.