Menu

Table of contents

List of contents

Privacy policy

At Deed Poll Department, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information in accordance with legal requirements and your rights.

Introduction

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not accept these terms, please discontinue using our site immediately.

Your rights

Under GDPR, you have the following rights regarding your personal data:

  • Access, correction, or deletion of your data.
  • Restriction or objection to data processing.
  • Data portability to another service provider.
  • Withdrawing consent for data usage.
  • Filing a complaint with the Information Commissioner’s Office (ICO) if your concerns are not addressed.

Data we collect

We may collect the following personal and non-personal information:

  • Name, contact details (email, phone number), and demographic data.
  • IP address, browser type, operating system.
  • Browsing activity on our website.
  • Recorded phone calls for training and monitoring purposes.

How we use your data

We process your data securely and lawfully for purposes such as:

  • Providing access to our website and services.
  • Personalising your user experience.
  • Managing customer communication and responding to inquiries.
  • Sending newsletters and promotional offers (with consent).
  • Conducting market research and improving our services.
  • Ensuring compliance with legal obligations.

You may withdraw consent for marketing communications at any time.

Data storage and security

  • We store data only as long as necessary for its intended purpose.
  • Your data is stored securely in the UK.
  • We implement appropriate safeguards to protect against unauthorised access.

Sharing your data

We may share data with third parties for essential services (e.g., payment processing, marketing). When doing so, we ensure your data remains secure and used lawfully. We may also disclose data if required by law.

Business changes

In the event of a merger, acquisition, or sale of our business, personal data may be transferred to the new entity under the same privacy commitments.

Changes to this policy

We may update this Policy from time to time. Any changes will be posted on this page, and, where appropriate, we will notify you by email. We encourage you to review this Policy periodically to stay informed about how we protect your data.